HRA Web Privacy Policy

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HRA takes your privacy seriously. Please read the following to learn more about our privacy policy.

NOTICE: Click here for important information about safe surfing from the Federal Trade Commission.

What This Privacy Policy Covers:

  • This policy covers how HRA treats personal information that HRA collects and receives. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

  • This policy does not apply to the practices of companies that HRA does not own or control, or to people that HRA does not employ or manage.

Information Collection and Use
General

  • HRA does not collect personal information as part of the normal browsing of the public use portions of this website.

  • When you request information, HRA will forward your information request to the appropriate affiliate for response. HRA will not sell or share your name with companies not affiliated with HRA.
    Information Sharing and Disclosure

  • HRA does not rent, sell, or share personal information about you collected in connection with your use of the HRA service with other people or nonaffiliated companies, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with HRA under confidentiality agreements. These companies may use your personal information to help HRA communicate with you about offers from HRA and our marketing partners. However, these companies do not have any independent right to share this information.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HRA's terms of use, or as otherwise required by law.

  • We transfer information about you if HRA is acquired by or merged with another company. In this event, HRA will notify you before information about you is transferred and becomes subject to a different privacy policy.

Cookies

HRA does not currently set or access HRA cookies on your computer.

Changes to this Privacy Policy

HRA may update this policy at any time. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.

HRA MEDICAL PRIVACY POLOCY

HRA and affiliates are involved in the use of medical information. The following guidelines outline our use and protection of private information used as part of our medical services.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.PLEASE REV IEW IT CAREFULLY.

Purpose of This Notice
This notice tells you about how we use and disclose your medical information. It tells you about your rights and our responsibilities to protect the privacy of your medical information. It also tells you how to complain to us, or the government if you believe that we have violated any of your rights or any of our responsibilities.
We are required by law to maintain the privacy of your medical information. We must provide you with a copy of this notice and get your written acknowledgement of its receipt. We must follow the terms of this notice that are currently in effect.

We will tell you if we change this notice. A copy of the revised notice will be available upon request or posted at our location or on our website. We may change our practices and those changes may apply to medical information we already have about you as well as any new information.

This notice will be given to you on the date that you first receive medical products or treatment from Covered Entity. In an emergency, we will give you the notice as soon as possible after the emergency treatment has been given.

How We Use or Disclose Your Medical Information
For Treatment

We will use medical information about you to provide you with treatment and services. We may share this information with members of our healthcare staff or with others involved in your care such as doctors, nurses, or health care facilities. For example, a nurse who is providing your care will report any changes in your condition to your doctor. We may also disclose your health information to a member of your family or other person who is involved in your care.

For Payment

We may use or disclose your medical information to bill and collect payment for the services we provided to you. For example, we may need to give your health insurance plan information about your diagnosis, treatment and supplies used. We may also contact your insurance plan to confirm your coverage or to request prior approval for a planned treatment or service.

Health Care Operations

We may use or disclose your medical information for operational purposes. For example, we may use your medical information to evaluate our services, including the performance of our staff in caring for you. We may also use this information to learn how to continually improve the quality and effectiveness of the health care services that we provide to you.

Your name and address may be used to send out patient satisfaction surveys.

We may contact you either by telephone or by mail at Covered Entity, your home or your office to remind you of an appointment that you have with us or any other matter related to the health care services we provide or payment for your health care services. We may leave messages for you. If you want us to contact you in a certain way or at a certain location, see "Right to Receive Confidential Communications" in this notice.

There are some services that are provided for us by our business associates such as accountants, consultants and attorneys. Whenever we share information with our business associates we will have a written contract with them that requires that they protect the privacy of your medical information.

Other Use and Disclosures of Your Medical Information

Treatment Alternatives - We may use and disclose medical information about you to contact you about other health care treatment that is available to you. If you do not want to receive these communications, please notify Our Designee in writing.

Health Related Benefits and Services - We may use and disclose medical information about you to contact you about other health care benefits or services that may interest you. If you do not want to receive these communications, please notify Our Designee in writing.
Individuals Involved in Your Care - We may disclose medical information about you to a family member, other relative, close friend or any other person identified by you if they are involved in your care or payments related to your care. We may also use or disclose medical information about you to notify those persons of your location, general condition or death. If there is a family member, other relative or close friend to whom you do not want us to disclose medical information about you, please notify Our Designee in writing.

NOTE: The following common uses and disclosures apply to facility based services only.

Use or Disclosures That Are Required or Permitted by Law

Disaster Relief - We may use or disclose medical information about you assist in disaster relief efforts. This will be done to notify family members or others of your location, general condition or death in the event of a natural or man-made disaster.

Required by Law - We may use or disclose medical information about you when we are required to do so by law.

Communicable Diseases - We may disclose your medical information to a person who may have been exposed to an infectious disease or who is at risk of spreading the disease or condition.

Public Health Activities - We may disclose medical information about you for public health activities to prevent or control disease.

Victims of Abuse, Neglect or Domestic Violence - We may disclose medical information about you to a government agency if we believe you are the victim of abuse, neglect or domestic violence.

Health Oversight Activities - We may disclose medical information about you to a health oversight agency.
Food and Drug Administration - We may disclose medical information about you to monitor drugs or devices controlled by the Food and Drug Administration.
Legal Activities - We may disclose medical information about you in response to a court proceeding. We may also disclose medical information about you in response to a subpoena or other legal process.

Disclosures for Law Enforcement Purposes - We may disclose information about you to law enforcement officials for law enforcement purposes:
· As required by law.
· In response to a court order or other legal proceeding.
· To identify or locate a suspect, fugitive, material witness or missing person.
· When information is requested about an actual or suspected victim of a crime.
· To report a death as a result of possible criminal conduct.
· About crimes that occur on our premises.
· To report a crime in emergency circumstances.

Funeral Directors, Coroners and Medical Examiners - We may disclose medical information about you as necessary to allow these individuals to carry out their responsibilities.

Organ Donation - We may disclose medical information about you to organ procurement organizations if you are an organ donor.

Workers' Compensation - We may disclose medical information about you to comply with workers' compensation laws that provide benefits for work-related injuries or illnesses.

Public Health or Safety - We may use or disclose medical information about you if we believe it is necessary to prevent a threat to the health or safety of a person or the general public.

Military - If you are a member of the Armed Forces, we may use and disclose medical information about you to your military command.

National Security and Intelligence - We may disclose medical information about you to authorized federal officials for national security and intelligence activities.
Security Clearance - We may use medical information about you for a required security clearance.
Inmates - We may disclose medical information about you to a correctional institution or law enforcement official who has custody of you.

Research - We may disclose your medical information to researchers under certain limited circumstances.
Uses or Disclosures That Require Your Authorization
Other uses and disclosures will be made only with your written authorization. You may cancel an authorization at any time by notifying Our Designee in writing of your desire to cancel it. If you cancel an authorization it will not have any affect on information that we have already disclosed. Examples of uses or disclosures that may require your written authorization include the following:
· A request to provide certain medical information to a drug company for marketing purposes.
· A request to provide your medical information to an attorney for use in a civil law suit.

Your Rights
The information contained in your health or medical record is the physical property of Covered Entity. The information in it belongs to you. You have the following rights:

Right to Request Restrictions - You have the right to ask us not to use or disclose your medical information for a particular reason related to treatment, payment or our operations. You may ask that family members or other individuals not be informed of specific medical information. That request must be made in writing to Our Designee. We do not have to agree to your request. If we agree to your request, we must keep the agreement, except in the case of a medical emergency. Either you or Covered Entity can stop a restriction at any time.
Right to Receive Confidential Communications - You have the right to ask that we communicate with you in a certain manner or at a certain place. If you want to request confidential communications the request must be made in writing to Our Designee. We must agree to your request if it is reasonable.

Right to Inspect and Copy Your Medical Information - You have the right to request to inspect and obtain a copy of your medical information. You must submit your request in writing to Our Designee. If you request a copy of the information or that we provide you with a summary of the information we may charge a fee for the costs of copying, summarizing and/or mailing it to you.
If we agree to your request we will tell you. We may deny your request under certain limited circumstances. If your request is denied, we will let you know in writing and you may be able to request a review of our denial.
Right to Request Amendments to Your Medical Information - You have the right to request that we correct your medical information. If you believe that any medical information in your record is incorrect or that important information is missing, you must submit your request for an amendment in writing to Our Designee.
We do not have to agree to your request. If we deny your request we will tell you why. You have the right to submit a statement disagreeing with our decision. We may deny your request if we determine that the information:
· Was not created by us
· Is not part of the medical information that we maintain
· Is in records that you are not allowed to inspect and copy
· Is already accurate or complete

Right To An Accounting of Disclosures of Health Information -- You have the right to find out what disclosures of your medical information have been made. The list of disclosures is called an accounting. The accounting may be for up to six (6) years prior to the date on which you request the accounting, but can not include disclosures before April 14, 2003.
We are not required to include disclosures for treatment, payment or healthcare operations or certain other exceptions. Requests for an accounting of disclosures must be submitted in writing to Our Designee. You are entitled to one free accounting in any twelve (12) month period. We may charge you for the cost of providing additional accountings. If there will be a charge we will notify you in advance.

Right To Obtain a Copy of the Notice - You have the right to request and get a paper copy of this notice and any revisions we make to the notice at any time.
Complaints

You have the right to complain to us and to the United States Secretary of Health and Human Services if you believe we have violated your privacy rights. There is no risk in filing a complaint.

To file a complaint with us, contact by phone or by mail:
Our Designee : First and Last Name or Title
Address Information
Telephone Number
Fax Information Number

To file a complaint with the United States Secretary of Health and Human Services send your complaint to him or her in care of:
Office of Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Washington, D.C. 20201
Questions and Information

If you have any questions or want more information about this Notice of Privacy Practices, please contact:
Our Designee
Address
Telephone number

By phone with questions or with written requests for information as defined under the Your Rights section of this notice. Complaints or questions may be made by phone or in writing.

The revision date of this privacy notice is: April 14, 2003

The revision date of this privacy notice is: